The Opus Westchester, Autograph Collection

Alex Stone 2 months ago

The hotel itself, and the rooms are fantastic. Our room was huge, and the interior design was amazing. The bathroom was huge, and included a tub. The location is great: restaurants, bars, and stores are all in walking distance. The are is clean, and not overrun. It is a relaxing New York experience. However, the service is disappointing. We had to wait 1 hour for our checkin which is ridiculous. Then the room keys didn't work, and we had to go back to the front desk. The next morning at 10 am, they knocked on our door and asked when we are checking out, when our checkout was at 12 pm.

C K 3 months ago

This would be a very nice hotel with a little more attention to detail. The rooms are nice with a luxury vibe and bed is comfortable. However, towels were badly frayed, light bulb in bathroom was out making it difficult to do makeup in the morning, sheets smelled vaguely people-y like they weren’t washed well enough, and couch was covered in stains. These are small things with an easy fix but together they add up.

begaqincer 3 months ago

This was my first time staying in the area, and I had a great experience. The hotel was beautiful, and the staff was friendly, welcoming, and accommodating to all of my requests. They made me feel like a VIP. The buffet-style breakfast was excellent and well worth the price. My room was clean, comfortable, and well-appointed, and the valet parking was very convenient. The only minor issues were that the shower wasn't as hot as I would have liked, and the shower ceiling could use a little touch-up since part of it wasn't tiled. Overall, I would definitely stay here again and highly recommend it.

Nicky Brooker 4 months ago

I stay at the Opus monthly for work, and it’s truly become my home away from home. The hotel is always spotless, the atmosphere is welcoming, and the staff consistently goes above and beyond. A special thank you to Vanessa, who has become such a friendly and familiar face over the years. I always LOVES seeing her at check-in after a long travel day. Little touches like that make all the difference. Highly recommend.

C P 6 months ago

From the moment we walked in, The Opus Westchester delivered exactly what you’d hope for from a property in the Autograph Collection. Thoughtful design, an atmosphere that feels both polished and welcoming, and a level of service that actually lives up to the five-star designation. The property itself is stunning. The lobby sets an immediate tone of sophistication without feeling cold, the rooms were immaculate and well-appointed, and the whole experience felt curated rather than cookie-cutter. But the real standout of our stay was Vanessa at the front desk. We were traveling from out of state with our kids, our son is heading to university nearby so this trip was a big deal for our family, and Vanessa made it feel special in a way we honestly didn’t expect. She was so thoughtful and warm with the kids, the kind of genuine care you simply can’t train someone to have. She made all of us feel truly welcome, not just like another check-in, and handled everything with a calm professionalism that reminded us why we’ve been loyal Bonvoy members for as long as we have. Marriott, please recognize this woman. As long-standing Bonvoy members who have stayed at properties across the portfolio